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Tag Archives: communication

The Two Kinds of Psychology

People think and behave differently in certain situations. It can be hard to understand your interlocutor’s point of view if you don’t understand his way of thinking. This can lead to misperceptions and conflicts, which will make it more difficult to work together successfully. The following blog will help you to understand those different ways of thinking and how to prevent them to have any negative effect on your collaboration.

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The Customer Is Always Right! How to Avoid Customer Care Turning into a Nightmare!

It’s all about the experience! Good customer service is the source of success of every company. All efforts you invest in other services and products might be worthless if you don’t get customers to return to your business and share their good feedback with others.

Selling a product or a service to a customer once is only half the battle. The key of a long term, profitable business is to build up a strong costumer-business relationship and this is only possible through good customer service. People will not forget how you made them feel, so make sure they leave you with a positive feeling. Below are important clues that will guarantee that your customer care does not turn into a nightmare. (more…)

Do Your Employees Know How To Use Email?

It is now the most popular form of communication in the workplace. Few employees work in the 21st century without needing to send emails. Although everybody knows how to use email, there is a concerning lack of professionalism. The problem is so common that some businesses feel email etiquette is a separate training programme and soft skill.

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How to Boost Communication Within Your Company: Talking To Stakeholders

In the first article, you learned about individual requirements for communicating professionally. In this article, we will examine what successful communication looks like across departments and business units.  (more…)

International Business: How Culture Influences Communication

When it comes to human interaction, it’s all about communication. Without communication, there can be no international business either. People speak and act out of their cultural backgrounds, and thus shape the global dynamic context.  (more…)

Effective Business Communication: Apps to help you!

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Internal communication that is healthy is vital to a company’s progress. Employees like to be kept informed about what is happening with the organisation and so management need to implement a system that feeds into this. This below app is a useful tool to promote effective internal communication to drive a business forward.  (more…)

Bookboon is now on YouTube!

Bookboon's YouTube videos! Bookboon’s YouTube Channel!

We’ve recently launched our Bookboon YouTube Channel to allow our readers to take full advantage of our Bookboon eBook collection!

Our channel will be showing book selections according to topic, which will help you focus on project management, communication or math, and will even have tutorials, for example around Microsoft Excel.

Don’t miss out on our videos, your next lesson is right around the corner! (more…)

Socializing and Networking: How to Control Your Own Productivity

Socializing and Networking Beginner’s guide to more productivity at work.

Socializing and networking – there is a very thin line between these two. Well, both of them sound just the same. The distinction between the two lies on the topic of conversation. When it is work related, such as career issues in your workplace, it is generally “networking”. If it is not, then it’s a plain socializing.

If socializing is conducted on breaks, lunch times, or after work, this can’t be classified as interruption at all. However, when socializing is done during working hours, it becomes a distraction that affects the productivity of your group. On the other hand, networking interruptions need to be focused and mindful of time constraints to lessen its effect on one’s productivity. (more…)

What’s your communication style?

Download “Communication Skills” here!

There are three types of reaction styles; you are either a thinker, a feeler or a doer. Although all three of these traits are present in your personality at one time or another, one of them comes naturally, whilst the other two are occasionally put to use depending on the situation.

It can be useful for you to be able to recognize your own communication style, not only because it tells you how you communicate, but also as it tells you how you expect others to communicate with you. You can also gain information about how to identify these traits in your loved ones or those you work with to realise the positive effects of understanding this information to your relationships in all areas of your life.

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Why should I share my contacts?

Download “Networking” here!

Yes, why, indeed, now that I have achieved a favorable position by having attractive and important contacts in my networking portfolio. The most logical scenario would be to keep those cards close to your chest.

Some time ago, I had a meeting with an employee in a big organization. He was to arrange an important event for the greatest contributor to the organization. To make the event successful, he had to ask for help from colleagues who had some of the most important contacts. But when he invited them, he found they were reluctant to cooperate with him and back the arrangement.

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