It’s all about the experience! Good customer service is the source of success of every company. All efforts you invest in other services and products might be worthless if you don’t get customers to return to your business and share their good feedback with others.
Selling a product or a service to a customer once is only half the battle. The key of a long term, profitable business is to build up a strong costumer-business relationship and this is only possible through good customer service. People will not forget how you made them feel, so make sure they leave you with a positive feeling. Below are important clues that will guarantee that your customer care does not turn into a nightmare. (more…)
It is now the most popular form of communication in the workplace. Few employees work in the 21st century without needing to send emails. Although everybody knows how to use email, there is a concerning lack of professionalism. The problem is so common that some businesses feel email etiquette is a separate training programme and soft skill.
In the first article, you learned about individual requirements for communicating professionally. In this article, we will examine what successful communication looks like across departments and business units. (more…)
When it comes to human interaction, it’s all about communication. Without communication, there can be no international business either. People speak and act out of their cultural backgrounds, and thus shape the global dynamic context. (more…)
Internal communication that is healthy is vital to a company’s progress. Employees like to be kept informed about what is happening with the organisation and so management need to implement a system that feeds into this. This below app is a useful tool to promote effective internal communication to drive a business forward. (more…)
Bookboon’s YouTube Channel!
We’ve recently launched our Bookboon YouTube Channel to allow our readers to take full advantage of our Bookboon eBook collection!
Our channel will be showing book selections according to topic, which will help you focus on project management, communication or math, and will even have tutorials, for example around Microsoft Excel.
Don’t miss out on our videos, your next lesson is right around the corner! (more…)
Download “Communication Skills” here!
There are three types of reaction styles; you are either a thinker, a feeler or a doer. Although all three of these traits are present in your personality at one time or another, one of them comes naturally, whilst the other two are occasionally put to use depending on the situation.
It can be useful for you to be able to recognize your own communication style, not only because it tells you how you communicate, but also as it tells you how you expect others to communicate with you. You can also gain information about how to identify these traits in your loved ones or those you work with to realise the positive effects of understanding this information to your relationships in all areas of your life.
Download “Networking” here!
Yes, why, indeed, now that I have achieved a favorable position by having attractive and important contacts in my networking portfolio. The most logical scenario would be to keep those cards close to your chest.
Some time ago, I had a meeting with an employee in a big organization. He was to arrange an important event for the greatest contributor to the organization. To make the event successful, he had to ask for help from colleagues who had some of the most important contacts. But when he invited them, he found they were reluctant to cooperate with him and back the arrangement.