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21st Century Corporate Learning & Development by McKinsey's CLO

Download your copy of McKinsey's Chief Learning Officer Prof. Dr. Nick van Dam's eBook on the future of L&D. Get it now!

7 essential components for your Customer Journey Map

Customer Journeys are the modern version of customer processes. They describe how customers will travel from a desire to an outcome. If you want to put the customer at the heart of your business, ensuring long-term success, Customer Journey Mapping is something you will have to do to get there. Find out the essential components of a good Customer Journey Map. Read more!

MS Office 2016 tutorial eBooks

These 5 MS Office 2016 eBooks will help you get up to speed! Read more!

5 best communication eBooks

Check out the 5 best communication skills eBooks here! Read more!

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New titles

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Editors' picks

  1. The way of the road warrior

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  3. Advanced Communication Skills

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  5. 21st Century Corporate Learning & Development

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  12. Closing the Sale

  13. Assertiveness

  14. Effective Discipline

  15. Leading By Example

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Highest rated

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  4. Introduction to Quantum Mechanics

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  7. Business Intelligence for Business Analysts

  8. Managerial and Cost Accounting Exercises III

  9. Self-Managed and Coach Led Stress Management

  10. IT-Business Alignment: Part I

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