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Tag Archives: Soft Skills

Lack of soft skills is costing you business

In this digital age both businesses and individuals are increasingly forgetful about the power of good old-fashioned people skills.  

The fact of the matter is that all companies rely entirely on the people working within them, and that’s what determines their success. So, people skills really do matter, both internally and externally in business. Here are four key reasons why you need to think about people skills within your workforce.   (more…)

Four ways the soft skills gap is affecting your business

The growing importance of soft skills in the workplace has been well documented. As recent generations have devoted more and more time and energy to the development of digital skills, we’ve seen a visible decline in the standard of soft skills. (more…)

Your learning strategy holds the key to improving your customer satisfaction

Whether during the sales process or afterwards, customers are happy and will feel positive towards your brand when they feel like they’ve been listened to, they understand the product, the services and related processes and any issues are dealt with quickly and effectively. (more…)

How to bridge the generation gap in the workplace

Much has been written about millennials in the workplace and the generation gap that exists in organisations between those that have grown up with digital technologies and those that haven’t. (more…)

Soft skills key to innovation

In a recent study West Monroe polled more than 600 HR and recruiting professionals about the importance of soft skills for hiring technology employees and 650 business professionals on how they work with their technology teams.  

The results highlight how soft skills are still often not being nurtured sufficiently amongst IT professionals, leading to suboptimal business performance.  (more…)

The soft skills gap: ignoring stats for 100 years

In 2016 a group of researchers from Harvard University, the Carnegie Foundation and Stanford Research Center extrapolated statistics from “A Study of Engineering Education”, authored by Charles Riborg Mann and published in 1918. 

They concluded that 85% of job success comes from having well-developed soft and people skills, and only 15% of job success comes from technical skills and knowledge, i.e. hard skills.  (more…)

10 powerful quotes on soft skills

One of the reasons we started Bookboon so many years ago is because we truly believe that soft skills are at the core of any successful business and any successful career. And we’re more passionate than ever about the power that soft skills hold.  

Hence I love reading quotes from leading individuals in business, politics or media that iterate the importance of soft skills. Here are ten of my favourites.  (more…)

When the world’s most standardised company sees a need for soft skills…

In case studies and textbooks all over the world, people have studied the success of McDonald’s, which many attribute to the standardisation of its products, ways of working and branding.  

So when the business that is the epitome of efficiency and standardisation starts talking about soft skills, we’d better listen.   (more…)

The 5 most important soft skills according to science

Much has been written about the importance of soft skills in general, yet not many studies focus on which specific soft skills have the biggest impact on business success. 

That’s why Child Trends commissioned research in 2015 to find out what skills in particular would foster the highest level workforce success for those aged 15-29.*    (more…)

How to soften the blow of team members leaving

Have a look around your office and count your colleagues. Now imagine that one in three of them is thinking of leaving their job. That’s a staggering number, isn’t it? (more…)