It’s all about the experience! Good customer service is the source of success of every company. All efforts you invest in other services and products might be worthless if you don’t get customers to return to your business and share their good feedback with others.
Selling a product or a service to a customer once is only half the battle. The key of a long term, profitable business is to build up a strong costumer-business relationship and this is only possible through good customer service. People will not forget how you made them feel, so make sure they leave you with a positive feeling. Below are important clues that will guarantee that your customer care does not turn into a nightmare. (more…)
It is now the most popular form of communication in the workplace. Few employees work in the 21st century without needing to send emails. Although everybody knows how to use email, there is a concerning lack of professionalism. The problem is so common that some businesses feel email etiquette is a separate training programme and soft skill.
The 21st century has seen some fundamental changes in how managers carry out their work. There are many different management styles today. No matter the organisation, a manager at his or her core still needs to be a leader. In the race to redefine management and leadership, are we perhaps losing this very basic management skill? It is an essential soft skill to being in a supervisory or management position. If you feel that your managers lack it, Bookboon has the solution.
“Cryogenics” refers to temperatures below -150℃. Air and other “permanent gases” liquefy or solidify at these temperatures. Applications of cryogenics are in diverse fields: space exploration, high energy physics, magnetic levitation transportation, in steel, plastics, fertilizer, petrochemical, dairy industries, in medical applications such as cryoprobes in cryosurgery, whole body imaging etc. “Cryogenic Engineering” deals with production, transportation and utilization of cryogenic liquids. (more…)
Your online reputation is a critical asset to your brand. How does your audience see you? What do they say about you? All these are vital in bringing better opportunities for you or your business. Also in employment, online profile searches have become a must for recruiters and your personal brand reputation online has never been more important. (more…)
The workplace has fundamentally changed in the last decade. It is the expectation that employees at all levels multitask and do more than ever before. With greater responsibility and more tasks to carry out on a daily basis, employees need a greater range of soft skills to get by. Memory is one of those new soft skills for the daily routine. If your employees regularly forget steps in complex tasks, or simply forget to carry out a task altogether, perhaps they could benefit from Bookboon’s effective solution to boost memory? (more…)
The HR M&A due diligence is a major contributor during the three phases of a merger, i.e. due diligence, the first 100 days of the M&A process, and the remaining part of the merger until completion. This article is based on “M&A Due Diligence Checklist for Human Resources”, an eBook tackling HR M&A due diligence in support of business leaders, HR professionals and HR consultants. (more…)
The workplace in 2016 is a different world from 2006. It can be claimed that some workplaces had too many employees. Yet today, we function with far fewer people. Soft skills, therefore, are much more important than ever as we require a diverse range of skills and flexibility. The delegation was once the exclusive preserve of the supervisor or manager. Today though, we all need to identify when we have too much work and encouraging others to help. Previously, and perhaps out of politeness, employees fear to ask for help. Bookboon has an effective solution to encouraging delegation…
How to get the outcome you want from your important work conversations? Your communication skills will determine how successful you are at work and in business. We take our ability to communicate for granted. But if you’ve ever had a misunderstanding or conflict at work, it will be due to poor communication skills. Frustrating for managers and staff, this can lead to relationship breakdowns and these misunderstandings cost businesses time and money. (more…)
NHH is one of the top business schools in Europe and is a member of the exclusive CEMS network. We offer students a first-rate education – with no tuition fee. (more…)