Tag: active listening

As managers, we like to think of our teams as being made up of highly-engaged, proactive and solution-focused employees. After all, that’s why we hired them. But as it turns out, most teams are often nowhere near as engaged as we perceive them to be….

Interpersonal skills. You use them every day without even knowing it. We use interpersonal skills when we communicate and interact with people both personally and professionally. But what are these skills? And why are they so important?…

Many of us are poor listeners. When we do listen we tend to forget about 75% of what we hear within two months and between a third and a half of what we hear within 8 hours. …

Have you ever caught yourself nodding along as someone tells you a story only to realise you have absolutely no idea what they’re talking about? Turns out you weren’t actively listening….