As managers, we like to think of our teams as being made up of highly-engaged, proactive and solution-focused employees. After all, that’s why we hired them. But as it turns out, most teams are often nowhere near as engaged as we perceive them to be.
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What makes a great leader? Above all, a leader is a role model. Great leaders are measured not by their wealth, success, or position but by their words and actions. The best tool a manager can possess is a solid set of communication skills. New York Times bestseller, John Maxwell, known for his many books on leadership, said: “Everyone Communicates, Few Connect”. Managers “connect” with the people they lead.