Kundenservice

Kundenorientierte Kommunikation

Hörbuch: Kundenorientierte Kommunikation

Magisches Dreieck & Positionierung

Kundenbeziehungs-(CRM) und Markenmanagement

Werbung per Brief, Telefon, E-Mail – So geht’s

Expert Talk: Der Kunde gehört in den Mittelpunkt

Erfolgreich als Key Account Manager*in

Communities auf Social Media pflegen

Einwände? Na und!

So macht verkaufen Spaß

Fragen, die zum Abschluss führen

WhatsApp entlang der Customer Journey

Verkaufsgespräche richtig führen

Kunden begeistern – nur wie?!

Communities auf Social Media pflegen

Cool It!

Empathetic Artificial Intelligence

AI Fundamentals

Performance Improvement Plan

Don't Say Yes to EVERYONE

Keep Moving: Empathy and Growth Mindset

Customer service

Resilience in Customer Service

Customer Service Imperatives

Expert Talk: Attract Clients with Authenticity

Expert Talk: Customer Retention, #1 Growth Hack

Dealing with Difficult Clients

Seven Ways to Build Trust into The Sales Process

Mastering the Art of Face to Face Customer Service

Obtaining and Retaining Customers - Part II

Setting and Selling Price

The Experts Teach: Customer Care

Customer Care

Going On a Sales Date To Win Over Customers

Customer Care or Nightmare!

Is The Customer Really Always Right?

Effective Ways to Close Deals & Win More Business

The 3 Critical Discovery Questions

Mini-Goals In Sales: Steps To Success

Managing Difficult Customers

Grow Your Customers with Cross-Selling Techniques

Price: The Deadliest Sales Objection

Being Genuine with Yourself and Customers

Creating and Selling the Customer Experience

Going to the Sales Gym to Improve Your Performance