Kundenservice

Hörbuch: Kundenorientierte Kommunikation

Kundenorientierte Kommunikation

So macht verkaufen Spaß

Magisches Dreieck & Positionierung

Kundenbeziehungs-(CRM) und Markenmanagement

Fragen, die zum Abschluss führen

Expert Talk: Der Kunde gehört in den Mittelpunkt

Werbung per Brief, Telefon, E-Mail – So geht’s

Erfolgreich als Key Account Manager*in

Verkaufsgespräche richtig führen

WhatsApp entlang der Customer Journey

Einwände? Na und!

Communities auf Social Media pflegen

Kunden begeistern – nur wie?!

Communities auf Social Media pflegen

AI Fundamentals

Don't Say Yes to EVERYONE

Empathetic Artificial Intelligence

Cool It!

Keep Moving: Empathy and Growth Mindset

Customer service

Customer Service Imperatives

Resilience in Customer Service

Performance Improvement Plan

Mastering the Art of Face to Face Customer Service

Obtaining and Retaining Customers - Part II

Expert Talk: Attract Clients with Authenticity

Expert Talk: Customer Retention, #1 Growth Hack

Dealing with Difficult Clients

Seven Ways to Build Trust into The Sales Process

Is The Customer Really Always Right?

The Experts Teach: Customer Care

Customer Care

Setting and Selling Price

Going On a Sales Date To Win Over Customers

Customer Care or Nightmare!

Effective Ways to Close Deals & Win More Business

The 3 Critical Discovery Questions

Managing Difficult Customers

Sales Resilience

Grow Your Customers with Cross-Selling Techniques

Mini-Goals In Sales: Steps To Success

Being Genuine with Yourself and Customers

Creating and Selling the Customer Experience

Price: The Deadliest Sales Objection

Going to the Sales Gym to Improve Your Performance