Kundenservice

Kundenorientierte Kommunikation

Hörbuch: Kundenorientierte Kommunikation

Kundenbeziehungs-(CRM) und Markenmanagement

Expert Talk: Der Kunde gehört in den Mittelpunkt

Magisches Dreieck & Positionierung

Erfolgreich als Key Account Manager*in

Einwände? Na und!

So macht verkaufen Spaß

Werbung per Brief, Telefon, E-Mail – So geht’s

Fragen, die zum Abschluss führen

Verkaufsgespräche richtig führen

Communities auf Social Media pflegen

WhatsApp entlang der Customer Journey

Kunden begeistern – nur wie?!

Communities auf Social Media pflegen

Customer service

Empathetic Artificial Intelligence

Proposal Power

Obtaining and Retaining Customers - Part II

Managing Difficult Customers

Performance Improvement Plan

Cool It!

Don't Say Yes to EVERYONE

Keep Moving: Empathy and Growth Mindset

AI Fundamentals

Sales Resilience

Setting and Selling Price

Dealing with Difficult Clients

The Experts Teach: Customer Care

Customer Care or Nightmare!

Resilience in Customer Service

Expert Talk: Attract Clients with Authenticity

Expert Talk: Customer Retention, #1 Growth Hack

Seven Ways to Build Trust into The Sales Process

Mastering the Art of Face to Face Customer Service

Customer Care

Is The Customer Really Always Right?

Going On a Sales Date To Win Over Customers

Effective Ways to Close Deals & Win More Business

The 3 Critical Discovery Questions

Mini-Goals In Sales: Steps To Success

Grow Your Customers with Cross-Selling Techniques

Going to the Sales Gym to Improve Your Performance

Creating and Selling the Customer Experience

Being Genuine with Yourself and Customers

Price: The Deadliest Sales Objection