Kundenservice

Kundenorientierte Kommunikation

Hörbuch: Kundenorientierte Kommunikation

Expert Talk: Der Kunde gehört in den Mittelpunkt

WhatsApp entlang der Customer Journey

Magisches Dreieck & Positionierung

Communities auf Social Media pflegen

Kundenbeziehungs-(CRM) und Markenmanagement

Verkaufsgespräche richtig führen

Werbung per Brief, Telefon, E-Mail – So geht’s

Fragen, die zum Abschluss führen

Kunden begeistern – nur wie?!

Erfolgreich als Key Account Manager*in

So macht verkaufen Spaß

Einwände? Na und!

Communities auf Social Media pflegen

Empathetic Artificial Intelligence

AI Fundamentals

Is The Customer Really Always Right?

Performance Improvement Plan

Proposal Power

Going On a Sales Date To Win Over Customers

Don't Say Yes to EVERYONE

Effective Ways to Close Deals & Win More Business

Cool It!

Keep Moving: Empathy and Growth Mindset

Dealing with Difficult Clients

The 3 Critical Discovery Questions

Expert Talk: Attract Clients with Authenticity

Obtaining and Retaining Customers - Part II

Customer service

Grow Your Customers with Cross-Selling Techniques

Managing Difficult Customers

Mini-Goals In Sales: Steps To Success

Setting and Selling Price

Sales Resilience

The Experts Teach: Customer Care

Customer Care or Nightmare!

Resilience in Customer Service

Mastering the Art of Face to Face Customer Service

Going to the Sales Gym to Improve Your Performance

Seven Ways to Build Trust into The Sales Process

Expert Talk: Customer Retention, #1 Growth Hack

Being Genuine with Yourself and Customers

Price: The Deadliest Sales Objection

Creating and Selling the Customer Experience

Customer Care