Kundenservice

Hörbuch: Kundenorientierte Kommunikation

Kundenorientierte Kommunikation

Erfolgreich als Key Account Manager*in

Magisches Dreieck & Positionierung

So macht verkaufen Spaß

Expert Talk: Der Kunde gehört in den Mittelpunkt

Kundenbeziehungs-(CRM) und Markenmanagement

Einwände? Na und!

Werbung per Brief, Telefon, E-Mail – So geht’s

Fragen, die zum Abschluss führen

Verkaufsgespräche richtig führen

Communities auf Social Media pflegen

Kunden begeistern – nur wie?!

WhatsApp entlang der Customer Journey

Communities auf Social Media pflegen

Don't Say Yes to EVERYONE

Keep Moving: Empathy and Growth Mindset

Empathetic Artificial Intelligence

AI Fundamentals

Cool It!

Setting and Selling Price

Customer service

Customer Service Imperatives

Resilience in Customer Service

Obtaining and Retaining Customers - Part II

Performance Improvement Plan

Expert Talk: Attract Clients with Authenticity

Expert Talk: Customer Retention, #1 Growth Hack

Dealing with Difficult Clients

Seven Ways to Build Trust into The Sales Process

Mastering the Art of Face to Face Customer Service

The Experts Teach: Customer Care

Customer Care

Is The Customer Really Always Right?

Going On a Sales Date To Win Over Customers

Customer Care or Nightmare!

Effective Ways to Close Deals & Win More Business

The 3 Critical Discovery Questions

Grow Your Customers with Cross-Selling Techniques

Managing Difficult Customers

Sales Resilience

Mini-Goals In Sales: Steps To Success

Being Genuine with Yourself and Customers

Price: The Deadliest Sales Objection

Going to the Sales Gym to Improve Your Performance

Creating and Selling the Customer Experience