Kundenservice

Hörbuch: Kundenorientierte Kommunikation

Kundenorientierte Kommunikation

Magisches Dreieck & Positionierung

Kundenbeziehungs-(CRM) und Markenmanagement

Kunden begeistern – nur wie?!

Expert Talk: Der Kunde gehört in den Mittelpunkt

So macht verkaufen Spaß

Verkaufsgespräche richtig führen

Fragen, die zum Abschluss führen

Erfolgreich als Key Account Manager*in

Einwände? Na und!

Werbung per Brief, Telefon, E-Mail – So geht’s

Communities auf Social Media pflegen

WhatsApp entlang der Customer Journey

Communities auf Social Media pflegen

AI Fundamentals

Don't Say Yes to EVERYONE

Performance Improvement Plan

Empathetic Artificial Intelligence

Customer Service Imperatives

Customer service

Cool It!

Going On a Sales Date To Win Over Customers

Obtaining and Retaining Customers - Part II

Is The Customer Really Always Right?

Setting and Selling Price

Mastering the Art of Face to Face Customer Service

Resilience in Customer Service

Effective Ways to Close Deals & Win More Business

The Experts Teach: Customer Care

Customer Care or Nightmare!

Customer Care

Dealing with Difficult Clients

Expert Talk: Customer Retention, #1 Growth Hack

Keep Moving: Empathy and Growth Mindset

The 3 Critical Discovery Questions

Expert Talk: Attract Clients with Authenticity

Managing Difficult Customers

Grow Your Customers with Cross-Selling Techniques

Mini-Goals In Sales: Steps To Success

Price: The Deadliest Sales Objection

Being Genuine with Yourself and Customers

Seven Ways to Build Trust into The Sales Process

Creating and Selling the Customer Experience

Going to the Sales Gym to Improve Your Performance