Le Service Client

Cool It!

Performance Improvement Plan

Don't Say Yes to EVERYONE

Keep Moving: Empathy and Growth Mindset

Maitriser la fonction de directeur SAV

Obtaining and Retaining Customers - Part II

Dealing with Difficult Clients

Expert Talk: Attract Clients with Authenticity

Customer service

Expert Talk: Ton bonheur

The Experts Teach: Customer Care

Customer Service Imperatives

Setting and Selling Price

Mastering the Art of Face to Face Customer Service

Customer Care or Nightmare!

Resilience in Customer Service

Seven Ways to Build Trust into The Sales Process

Expert Talk: Customer Retention, #1 Growth Hack

Customer Care

Champion de la vente : Deuxième partie