Le Service Client

Don't Say Yes to EVERYONE

Going On a Sales Date To Win Over Customers

Performance Improvement Plan

Effective Ways to Close Deals & Win More Business

Empathetic Artificial Intelligence

Cool It!

Is The Customer Really Always Right?

Keep Moving: Empathy and Growth Mindset

Maitriser la fonction de directeur SAV

The 3 Critical Discovery Questions

Dealing with Difficult Clients

Expert Talk: Attract Clients with Authenticity

Customer service

Obtaining and Retaining Customers - Part II

Expert Talk: Ton bonheur

Managing Difficult Customers

Grow Your Customers with Cross-Selling Techniques

Setting and Selling Price

Customer Service Imperatives

Mini-Goals In Sales: Steps To Success

The Experts Teach: Customer Care

Mastering the Art of Face to Face Customer Service

Resilience in Customer Service

Customer Care or Nightmare!

Expert Talk: Customer Retention, #1 Growth Hack

Price: The Deadliest Sales Objection

Being Genuine with Yourself and Customers

Seven Ways to Build Trust into The Sales Process

Going to the Sales Gym to Improve Your Performance

Creating and Selling the Customer Experience

Customer Care

Champion de la vente : Deuxième partie