Resume sample – Tips for the perfect resume No.2

340 people shared our last student’s resume example. Due to this high interest, we assumed that it would be time for another fully exemplary resume – this time of an operations team member. We hope you find this useful, and maybe it might be useful for one of your friends as well.

Finally, good luck with your job applications. We hope you find the job you are looking for.

And here we go: A Functional CV for an operations team member

Name

Address

Town

Post Code

Telephone Number:

Mobile Number:

E-mail address:

Currently a successful member of an operations team, functioning centrally to the service delivery organisation within a leading multinational blue chip IT Company. A deep understanding of the business has been achieved, by acting as a key contact for all customer related issues and interfacing continually with the supplier.

Main Career Achievements

• Initiated an easy to follow quality management programme for auditable documentation

• Developed and implemented a new process within the organisation to handle customer complaints more effectively and instilled this initiative throughout the business.

• Major contribution to identifying and solving costly parts process issues.

• Led UK team through introduction of new initiative to technically vet customer calls.

• Instrumental in compiling a disaster recovery plan in support of the business, and tested this in a live environment.

• Identified need to change from expensive hard copy process for engineer call reporting to on line system. Drove to completion.

• Led extensive initiative for entitlement to set customer expectations at first point of contact enabling down stream processes to be activated.

• Award winning contribution to an extensive project to decentralise a large service delivery function into five geographical areas.

• Ran recruitment programme for project across UK and selected 75% of new staff recruited.

• Developed and enforced business controls to prevent loss of parts and unavailability problems resulting in ATM business taking the lead over other platforms.

• Controlled budget within target earning a bonus for achievement.

• Compiled a comprehensive handbook for field work force.

• Recruited, coached, led and directed a team of 4 providing a tailor made call management service to focus on customer service which won a Directors award.

• Contributed to high customer satisfaction levels by quality of service provided and prevented business loss.

• Dynamically set up a team of 4 to enable performance statistics to be gathered and successfully drove through to completion of project.

Key Skills and Abilities

• Excellent analytical skills constantly adding value to the business.

• Effective communicator at all levels both verbal and written.

• Flair for quickly building strong working relationships gaining the confidence of all parties involved.

• Strong foresight to avoid future problems arising by taking preventative actions.

• Fully experienced in the recruitment, selection and testing of staff, with a strong perception of compatibility when choosing team members.

• Positive decision maker utilising knowledge and skill to assess risk and impact to business.

• Great motivator able to bring out the best in a team so goals can be achieved.

• Natural leadership skills providing guidance coaching and nurturing to give clear direction to individuals.

• Clear perception of development and skill enhancement required for

Team members and self.

• Ability to adapt quickly and effectively to change in accordance with business needs.

Employment Details

A UK LTD

• Operations Assistant – ITS Service Delivery Organisation

Oct 1991 to present A UK LTD

• Project-Decentralisation of call scheduling function.
• Operations Assistant to ATM Business
• Team Leader Call Management.
• Asset Tracking project

1998 – 1990 Recruitment Company

• Recruitment of both temporary and permanent staff and vacancy control

1990 – 1991 ECCO Employment

• Area Manger for three branches in the North

1991 – 1991 Crest Employment

• Recruitment of temporary drivers

Training and Development

• Numerous sales and recruitment courses

• Train to train

• Process leadership

• Project management introduction workshop

• QMX – Quality management system

Interests and Hobbies

Learning to speak French.  Gardening , Circuit training. Walking.  Complementary therapies- homeopathy and qualified in reflexology, massage and aromatherapy. Enjoy travel-previous trips included third world.

If you want to learn more about job applications, take a look at our older blog posts or read “Creating your CV as a self marketing tool” written by Paul H Brisk.

Download this free CV eBook right here