Generational challenge at work: Part II

Generational differences in the workplace can cause negative outcomes like confusion or anger. Instead, we want to create a positive workplace environment where employees can work together productively and with respect. There are many ways to do that, and one of them includes an understanding of the different generations, their influence on the workplace and a respect for their contributions. Here are some additional tips on how to master these generational difficulties.

• Communication is important and communication styles vary. Remember who you are communicating with. All generations value clear and positive communication. Boomers (age 46 – 64) will likely follow protocol, chain of command and may tend to be more formal. They also tend to prefer face to face communication. GenX (age 13 – 33) will speak their mind to everyone, not follow protocol, be informal and on a first name basis with everyone, including the CEO. They also tend to prefer written communication.

• You should also get used to GenXs (age 13 – 33) and GenYs (age 13 – 33) being plugged into iPods at work. These generations have grown up being connected and take it as a given that they can be plugged in at work too. Some guidelines might be appropriate, for instance banning I-pods in meetings, but for the I-pod generation, technology is both an extension and a part of who they are.

• Another tip is to re-examine all of your policies and rules. Ensure that you are “walking the talk”.  For instance, if you say you encourage telecommuting but require “face time”, you are not being consistent. And, do you have a “dress code”? Why? Is it really necessary? Is it necessary for everyone in the company or just client-centred departments?

• Finally, consider offering other amenities on the workplace. These initiatives tend to appeal to GenX and particularly GenY. Standard services include cafeterias and perhaps an exercise room. Other facilities to consider would be dry cleaning, games room, haircutting, meals-to-go and massages. Benefits could include training and education expenses paid for anything, not just job-related instruction (photography, anyone?), bicycles for commuting and yoga classes.

To learn more about this topic browse “Generational challenges at the workplace” written by Susan Quinn.

Download the free eBook Generational challenges at the workplace right here