Klantenservice

Performance Improvement Plan

Don't Say Yes to EVERYONE

Keep Moving: Empathy and Growth Mindset

Cool It!

Obtaining and Retaining Customers - Part II

Customer service

Dealing with Difficult Clients

Expert Talk: Attract Clients with Authenticity

Commercieel omdenken

Setting and Selling Price

The Experts Teach: Customer Care

Customer Service Imperatives

Vijf handige klantgerichtheidstools

Omgaan met klachten van klanten

Weg met de klanttevredenheidsenquête

Mastering the Art of Face to Face Customer Service

Resilience in Customer Service

Customer Care or Nightmare!

In 5 stappen naar ultieme klantgerichtheid

Seven Ways to Build Trust into The Sales Process

Expert Talk: Customer Retention, #1 Growth Hack

Customer Care

Originele relatiegeschenken

Human2Human klantgerichtheid