Author: lauralozza

Most conflict management theories and training courses are focused on resolving rather than actually managing conflicts.  The focus on “resolution” contains a dangerous assumption: that disagreements and conflicts are “a problem”. Most of the times, this assumption is incorrect: disagreements are excellent opportunities to collectively learn and innovate. Yet, it is not easy to acquire the skills necessary to transform disagreements and conflicts in learning dialogues and positive change….

Do Conflicts and disagreements make you feel uncomfortable?…