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5 Essential Communication Skills Everybody Needs

How to get the outcome you want from your important work conversations? Your communication skills will determine how successful you are at work and in business. We take our ability to communicate for granted. But if you’ve ever had a misunderstanding or conflict at work, it will be due to poor communication skills. Frustrating for managers and staff, this can lead to relationship breakdowns and these misunderstandings cost businesses time and money. (more…)

Employee Appraisals: Are They Any Useful? (Spoiler: Yes.)

Employee appraisals are very time consuming, for managers, for employees, and for HR. Therefore, you shouldn’t do them without questioning if they actually serve a true purpose, if really have a positive impact.  (more…)

How to Protect Ourselves in the Cyber World

Cyberattack is not a question of “whether” it will happen, but “when”. Cyberattacks are becoming more destructive globally. Because hackers are increasingly sophisticated and targeted; one tactic fails, they will try another until they breach an organization’s defenses. The cyber threat impacts the whole of our society, so everyone has a part to play in combating cybercrimes.  (more…)

Moral Leadership: Why Ethical Behaviour is the Only Way Forward

“We cannot direct the wind but we can adjust the sails.” – Dolly Parton

There have been countless cases of leadership throughout the history of humankind ranging from exemplary to catastrophically bad. Among the most destructive and cruel acts of leadership were systematic genocides that can be attributed to a corrupted and misguided value system: One predominant aspect of every immoral ideology has been racial discrimination.  (more…)

Avoiding Conflicts with Employees: “Foresight is Better Than Hindsight”

If you are an HR specialist or a line manager and have had to deal with employee misconduct, you know how damaging such an internal conflict can be, not only to the employee in question but potentially to the entire company. It is, therefore, worth trying to avoid such occurrences from happening in the first place.  (more…)

International Business: Culture and the Global Organisation

Picture an international organisation: a large group of people involved in the international process. How does this collection of people, who are coming from very different cultural backgrounds, unite to accomplish the objectives of a single organisation?  (more…)

4 Skills Your Employees Really Want to Learn… But are Afraid to Tell You About

A sound internal training and development scheme is important for every company if it wants to maintain an excellent workforce – and employees are usually grateful if you, the HR manager, or you, the people manager, offer them opportunities to develop their skills. However, there’s a catch…  (more…)

Leading Change: Developing Resilience Starts at the Top

Senior leaders know the theories about resilience at work – especially in times of great change. Why don’t they put their knowledge into practice? When leaders are under enormous pressure themselves, they stop doing the things that, in fact, they know would help.  (more…)

Improve Your Business’ Meeting Management Skills with Bookboon ’s eLibrary Solution

We accept that meetings are a normal part of business life. They are necessary for communication, for directions and decision-making. Yet it seems we attend too many meetings. They run on too long and a growing consensus is that they are rather a waste of time. Does this describe your business? If so, you may need to think about how it conducts meetings. The meeting management skill is one of the soft skills for managers and decision makers.

You don’t want to stop holding meetings, but you do need to cut back and make them more efficient? Bookboon can help you achieve efficiency by helping you to improve you meeting skills.  (more…)

7 Essential Steps to Making Customer Experience Your Competitive Advantage

 

In a world where “experts” are derided, “truth” has become “post-truth” and “news” has become “fake news”, how do organisations become trusted partners with their customers?  (more…)