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How good leaders deal with stress

In “The Little Book of Leadership” we point out how important it is for leaders to be able to show their “human face” instead of trying to appear infallible under all circumstances. Did you know that this is the basis for trust in leaders?


Stop wasting money, stop ignoring soft skills

Soft skills trainingLearning and development managers are recognising soft skills as the number one learning priority for 2018.(1) But are businesses aware of the urgency?  (more…)

Why do people experience stress?

Managing stressStress is a natural, physical response to our perceptions of a stimulus. It has an evolutionary purpose: our need to protect ourselves and the innate ‘flight or fight’ aspect of our nervous system. When we were battling for survival, stress is what released the adrenaline that let us fight. So although most of us don’t have to battle our way into the office each morning, the response to stimuli and the stress that results still exist. (more…)

How does anxiety develop and how do we re-enforce it?

Anxiety at workThe causes of anxiety are often complex and difficult to determine. It does seem that some of us have a genetic predisposition to it but it’s also very much about our upbringing – if your mother was nervous, you may have ‘learned’ to be nervous, so it can appear to almost run in families. But your innate personality and temperament will play a large part too, modifying how you respond to your family environment and other external factors. (more…)

Learning at work week: Are graduates’ soft skills an employer’s responsibility?

What are the key skills that graduates are lacking according to their first bosses? Two years ago Payscale conducted a survey among nearly 64,000 managers and over 14,000 recent graduates to find out.*   (more…)

How do insurance companies spread the risks of retirement annuities?

We know that individuals make investments and accumulate wealth during their working life in order to provide for their financial needs during retirement. At the date of retirement, it is common for a retiree to transfer his/her accumulated wealth to an insurance company in exchange for (typically) monthly income payments. These payments are called annuities. (more…)

Talent development in an agile world at Dutch insurance and asset management company Nationale Nederlanden

There aren’t many industries that have gone through more changes in HR management in recent years than the financial sector. Automation and agile working have soared and in many companies it has become part of their DNA. 

We talked to Anjo Marcelis, Manager of the NN Academy at Nationale Nederlanden, the Learning & Development programme at one of the largest insurance and asset management companies in the Netherlands. 

Where previously you had to be strong in maths, law and commerce – banks, insurance companies and pension funds are now mainly looking at IT skills. So how does that affect Talent Development?  (more…)

Change Management: 3 Things Every Manager Needs To Know

Managing change is an essential skill for managers. Every leader and manager will be involved in change management at some point in their careers. Equipping yourself and your team with at least a basic understanding of what goes on during a time of change is a wise investment if your change process is to have the best chance of success. (more…)

What good leaders ask in a recruitment interview

Recruiting talent which fits the business needs is one of the leader’s most important tasks. Good leaders are magnets of talent. When meeting with a candidate in a recruitment interview, they will focus on this key question: What is the candidate’s most important quality and how would this make a real difference to the business?


Why do Clever and Brilliant Business People Happen to Underestimate ‘Marketing’?

“Marketing” is not a substitutable word for “advertising and promotion”… “Marketing” is the holistic and integrated management of exchange… using the synergistic dynamics of product, price, distribution, promotion, processes, people and perceptual positioning to create a win/win outcome between an organisation with unique resources and segments within the market place that can be best satisfied by those unique resources. (more…)