Stephen Spencer works with organisations to create POSITIVE Experiences for teams and customers, leading to POSITIVE business results. He has worked with many of the UK’s most prestigious retail, tourism and hospitality brands, including Hamleys, the Royal Collection, Historic Royal Palaces, the National Trust for Scotland, The O2 and the Science Museum Group.

Stephen studied Customer Experience leadership at the Disney Institute and has developed and led Customer Experience transformation programmes and training initiatives at national, community and organisation level.