Empathy is a skill that helps us relate to and connect with our co-workers. Managers often lack the required skills to offer empathy. Instead, they show sympathy. When avoiding the opportunity to show empathy, we deny ourselves the opportunity to forge a much-needed connection with a co-worker.
This book will help the reader understand the essential differences between empathy and sympathy and provide step-by-step guidelines and examples.
The reader will ultimately learn to empathise with co-workers without it being emotionally awkward and while still maintaining a professional relationship.
