Christina is an award-winning operational leader with extensive experience in Financial Services and Employee Experience. She excels at blending colleague and customer experiences to drive transformational results. A passionate advocate for colleague engagement, Christina believes it’s the key to delivering top-tier customer experiences. She leverages innovative, creative solutions with a strong focus on recognition and appreciation to achieve success. In 2017, Christina earned her Certified Customer Experience Professional (CCXP) designation, a globally recognised qualification for CX expertise. She regularly chairs the UK Customer and Employee Experience Awards and has received multiple accolades, including Team of the Year and UK Professional of the Year