Operations Strategy

This book covers the area of Operations Strategy. This is defined in chapter 2 before formulation methods for operations strategy are discussed in chapter 3. Operations strategy is considered in many organisations as the implementation of an improvement approach such as lean operations. Chapters 4 to 8 cover various improvement approaches including lean, BPR, ERP, TQM and Agile Operations. Chapter 9 covers the area of projects which provide the organisational structure around which operation strategies are implemented. Chapter 10 covers the area of structural decisions which should be made in the context of the operations strategy that has been adopted. Structural decisions cover aspects of the organisation’s physical resources such as process types, layout design, facility location, process technology, product and service design and job design. Chapter 11 covers the area of infrastructural decisions which again should be made in the context of the Operations strategy. These cover how structural elements should be managed such as Inventory Management, Capacity Management and Supply Chain Management.

1. Introduction
2. Defining Operations Strategy
   1. What is Operations Management?
   2. The Role of Services in Operations Management
   3. What is Strategy?
   4. What is Operations Strategy?
3. Operations Strategy Formulation
   1. Hill framework for Operations Strategy Formulation
4. Lean Operations
   1. Eliminate Waste
   2. Involvement of Everyone
   3. Continuous Improvement (CI)
   4. Implementing Lean
5. Business Process Reengineering (BPR)
   1. Implementing Business Process Redesign
6. Enterprise Resource Planning (ERP)
   1. Manufacturing Requirements Planning (MRP)
   2. Manufacturing Resource Planning (MRP II)
   3. ERP
   4. Web-integrated ERP
7. Quality
   1. Defining Product Quality
   2. Defining Service Quality
   3. Total Quality Management (TQM)
   4. TQM techniques
8. Agile Operations
   1. Agile Supply Chains
   2. Lean Supply Chains
   3. Leagility – Combining Lean and Agile
   4. Mass Customisation
   5. Quick Response Manufacturing (QRM)
9. Project Management
   1. Executing Projects
   2. Network Analysis
10. Structural Decisions
    1. Process Types
    2. Layout Types
    3. Facility Location
    4. Process Technology
    5. Product/Service and Process Design
    6. Job and Work Design
11. Infrastructural Decisions
    1. Planning and Control
    2. Inventory Management
    3. Capacity Management
    4. Supply Chain Management