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Author Archives: Stephen Spencer

Stephen Spencer works with organisations to create POSITIVE Experiences for teams and customers, leading to POSITIVE business results. He has worked with many of the UK’s most prestigious retail, tourism and hospitality brands, including Hamleys, the Royal Collection, Historic Royal Palaces, the National Trust for Scotland, The O2 and the Science Museum Group.

7 Essential Steps to Making Customer Experience Your Competitive Advantage


In a world where “experts” are derided, “truth” has become “post-truth” and “news” has become “fake news”, how do organisations become trusted partners with their customers?  (more…)