This easy reference manual provides practical tools and techniques to learn the most useful soft skills to be an effective people manager, including communication, assertiveness, and managing conflict. You will read tips to become more self-aware and assertive and understand the importance of active listening and open questioning in managing your people. You will learn how to manage yourself, your time and workload as well as managing conflict to ensure you can operate effectively.
About the Author
Jill Maidment is the Founder of Natural Talent Bristol and a highly sought-after and effective international Executive Business Coach, also delivering Career Transition and Outplacement Coaching and Resilience Coaching. For 20 years Jill has worked in partnership and confidentially with leaders in a wide range of global brands and large public sector organisations. She affects real and lasting behavioural change by providing executives with proven tools and techniques to cope with the key issues and challenges of modern-day leadership; these include managing change, hybrid working, and stress. Jill’s Blogs are amongst some of the most widely read globally at www.natural-talent.com