Discover how to handle questions and interjections with ease, confidence and authority. How to respond to an individual so that you gain respect from the entire audience, even when you don’t know the answer.Master advanced interaction skills, such as how to handle strong audience emotions, including concern, annoyance, scepticism and anger - even hostility. How to handle experts in the audience. What to do about hidden agendas.Learn how to facilitate and encourage audience discussion.Discover how good it feels to be able to handle whatever the audience throws at you.
About the author
Michael is a leading authority on training in presentation and media skills. His methods are universal – the result of intensive workshops with people from many cultures. He has special expertise in handling difficult issues and difficult audiences. Many describe his training as life-changing. He was a TV reporter, director and presenter of news and current affairs. He has published seven books.