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Categories Corporate
Professional eBook

The ‘Duty of Care’ Management Approach: Part 1

An approach with tools to care of your company

by John Kyriazoglou
205
Language:  English
This is the first part of the two-part book on ‘Duty of Care’. It contains a systematic approach to caring better for your company’s assets, systems, data and people.
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Description
Content

This is the first part of the two-part book on ‘Duty of Care’. It contains an implementation approach of seven-steps, the description of the seven ancient Greek principles, controls, methods and numerous inspiration quotes that can be used by managers to care for, manage and protect better their company’s assets, systems, data, customers and employees. The second part is Implementing “Duty of Care” Duties.

About the author

John Kyriazoglou obtained a B.A. (Honours) from the University of Toronto, Canada, also earning a Scholastic award for Academic Excellence in Computer Science. John has worked in Canada, England, Greece and other countries for over 35 years, as a Senior IT manager, Managing Director, IT auditor and consultant, in a variety of clients and projects, in both the private and the public sectors. He has published several books and articles in professional publications, has served in numerous scientific committees and is a member of several professional and cultural associations.

He is currently the Editor-in-Chief for the Internal Controls Magazine (U.S.A.).

  1. Dedications 
  2. Acknowledgements 
  3. Synopsis of ‘Duty of Care’ Book 
  4. Summary: The Complete ‘Duty of Care’ Management Guide 
  5. Prologue: Management’s ‘Duty of Care’ Responsibilities 
  6. Introduction 
  7. ‘Duty of Care’ Responsibilities of Managers 
  8. ‘Duty of Care’ model: DRAPES 
  9. B4 Workplace Wellness Model 
  10. ‘HARMONY’ Milestones 
  11. Recommendation 
  12. End Notes 
  13. Further Resources 
  14. Establish Governance Framework 
    1. Introduction to Governance 
    2. Governance Hard Controls 
    3. Impact of principles and soft controls on Governance hard controls 
    4. Strategies for implementing governance hard controls 
    5. Applying faith-related Soft Control Improvement Actions (IA) 
    6. Aligning the implementation of Governance hard controls with ‘Duty of Care’
    7. Conclusion 
    8. Outcome of this step 
    9. Management Tip 
  15. Improve Board Effectiveness 
    1. Introduction to Board Effectiveness 
    2. Board Effectiveness Hard Controls 
    3. Impact of principles and soft controls on Board Effectiveness hard controls 
    4. Strategies for implementing board effectiveness hard controls 
    5. Applying Soft temperance-related Control Improvement Actions (IA) 
    6. Aligning Board Effectiveness hard controls with ‘Duty of Care’ 
    7. Conclusion 
    8. Outcome of this step 
    9. Management Tip 
    10. End Notes 
  16. Increase Executive Leadership 
    1. Introduction to Executive Leadership 
    2. Executive Leadership Hard Controls 
    3. Impact of principles and soft controls on Executive Leadership hard controls 
    4. Strategies for implementing leadership hard controls 
    5. Applying justice-related Soft Control Improvement Actions (IA) 
    6. Aligning the implementation of Leadership hard controls with ‘Duty of Care’ 
    7. Conclusion 
    8. Outcome of this step 
    9. Management Tip 
    10. End Notes 
  17. Improve Business Operations 
    1. Introduction to Business Operations 
    2. Business Operations Hard Controls 
    3. Impact of principles and soft controls on Business Operations hard controls 
    4. Strategies for implementing business operations hard controls 
    5. Applying harmony-related Soft Control Improvement Actions (IA) 
    6. Aligning Operations hard controls with ‘Duty of Care’ 
    7. Conclusion 
    8. Outcome of this step 
    9. Management Tip 
  18. Manage Human Aspects 
    1. Introduction to Managing Human Aspects 
    2. Human Aspects Hard Controls 
    3. Impact of principles and soft controls on Managing Human Aspects hard controls Strategies for implementing human aspects hard controls 
    4. Applying friendship-related Soft Control Improvement Actions (IA) 
    5. Aligning Human Aspects with ‘Duty of Care’ 
    6. Conclusion 
    7. Outcome of this step 
    8. Management Tip
  19. Augment Trust and Confidence 
    1. Introduction to Augmenting Trust and Confidence 
    2. Trust and Confidence Hard Controls 
    3. Impact of principles and soft controls on Trust and Confidence hard controls
    4. Strategies for implementing trust and confidence hard controls
    5. Applying goodness and kindness-related Soft Control Improvement Actions (IA)
    6. Aligning Trust and Confidence hard controls with ‘Duty of Care’ 
    7. Conclusion 
    8. Outcome of this step 
    9. Management Tip 
    10. End Notes 
  20. Improve Internal Management Controls 
    1. Introduction to improving Internal Management Controls 
    2. Improving Internal Management Hard Controls 
    3. Impact of principles and soft controls on Improving Internal Management Hard Controls 
    4. Strategies for improving Internal Management hard controls 
    5. Applying courage-related Soft Control Improvement Actions (IA) 
  21. Aligning the improvement of Internal Management Controls Framework with ‘Duty of Care’ 
    1. Conclusion 
    2. Outcome of this step 
    3. Management Tip 
  22. The Seven Ancient Greek Wisdom Principles 
    1. Description of Principles 
  23. Hard and Soft Controls 
    1. Internal Management Hard controls 
    2. Soft controls 
    3. End Notes 
  24. Audit Process 
    1. General evaluation guidelines 
    2. Audit Methodology 
    3. Audit Report Example 
  25. Risk Evaluation Methodology 
    1. General Concepts: Uncertainty and Risks 
    2. Critical Success Factors 
    3. Internal Audit (IA) Objectives 
    4. Risks 
    5. Role of Internal Audit (IA) 
    6. Audit Tests 
    7. Application of evaluation methodology 
    8. Conclusion 
  26. Duty of Care Job Responsibilities 
  27. Performance Measures and Compliance Indicators 
    1. ‘Duty of Care’ Governance 
    2. ‘Duty of Care’ Board Effectiveness 
    3. ‘Duty of Care’ Leadership 
    4. ‘Duty of Care’ Operations 
    5. ‘Duty of Care’ Human Aspects 
    6. ‘Duty of Care’ Trust and Confidence 
    7. ‘Duty of Care’ Improving Internal Management Controls 
  28. Employee Handbook 
    1. Introduction
    2. Employee Handbook: Example 
    3. End Notes 
  29. Bibliography 
  30. Section A: Publications by John KYRIAZOGLOU
  31. Peer Review Comments
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John Kyriazoglou

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