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Dealing with Conflict

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Language:  English
Whether you are working in an office or working from home, you will experience conflict. No workplace is conflict-free. This book will help you recognize and manage conflict in the workplace.
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Is it possible to have a harmonious office environment free of conflict? When you have a group of individuals, conflict is inevitable. Disagreements usually come about from a clash of personalities or when ideas or opinions don’t match. Unresolved conflict never goes away; it just simmers until it blows up into a full-scale crisis. This book will help you to tackle conflict head-on without leaving any unresolved resentment or frustration. Because ignoring conflict won’t make it go away, this book will provide you with a proven method for managing conflict and negotiating resolutions.

About the Author

John J. Liptak is an internationally-recognized author with thirty years of work experience providing counseling. He has authored over 100 workbooks with Ester Leutenberg, 31 career assessment instruments, and ten books. John earned an Ed.D. in Counselor Education from Virginia Tech. He lives in Radford, Virginia, in the United States and is President of the Center for Career Assessment, Inc. John has written six books for Bookboon.

  • About the Author
  • Preface
  1. Conflict in the Workplace
    1. Introduction
    2. What is Conflict?
    3. Examples of Conflict
    4. Consequences of Workplace Conflict
    5. Facts About Conflict
    6. Conflict-Management Process
  2. Develop Interconnection
    1. Introduction
    2. The Dual-Concerns Model
    3. Assessing Your Style
    4. Understanding Your Style
  3. Manage Emotions
    1. Introduction
    2. Facts About Emotions
    3. Emotional Awareness
    4. Defusing Emotions
  4. Preparation
    1. Introduction
    2. Pre-Meeting Preparation
    3. Maintain a Positive Mindset
    4. Be Mentally Alert
    5. Build Rapport
  5. Communication
    1. Introduction
    2. Communication Pitfalls
    3. Communicate Assertively
    4. Send Effective Messages
    5. Communicate Nonverbally
    6. Nonverbal Communication Skills
    7. Listen Actively
  6. Negotiation & Resolution
    1. Introduction
    2. Know Your Negotiation Style
    3. Exchange Information & Clarify
    4. Brainstorm Ideas
    5. Bargain and Problem-Solve
    6. Evaluate Options
    7. Conclude and Implement
  7. References

About the Author

Dr. John Liptak

Dr. John J. Liptak is a self-help author and one of the most prolific non-fiction writers in the world. He started writing while in college and now writes consistently for seven publishers around the globe. His Doctoral Dissertation was the development of an assessment (the Career Exploration Inventory) that measures work and leisure interests throughout the lifespan. He went on to create 35 more assessments that have been published and distributed worldwide. John has also written ten non-fiction, self-help books including Lifeskills IQ Test, Career Quizzes, Entrepreneurship Quizzes, College Major Quizzes, 2012: Catalyst for Your Spiritual Awakening, Treatment Planning in Career Counseling, and The Stress Management Program.   In addition, John wrote (along with Ester Leutenberg) over 100 self-help workbooks that are being used in corporations, schools, and mental health centers.

John offers practical solutions that assist people in fostering their full potential through the development of effective soft skills. John’s passion and enthusiasm have made him a sought-after speaker and trainer. John has presented at both national and international conferences on a variety of topics, including social and emotional intelligence, resilience, stress management, and communication skills. Being an industry expert on critical “soft skills” in the workplace, John has provided training in many countries, including Romania, China, Jamaica, and Scotland.  

John’s latest work has also been receiving a lot of attention from television and radio stations. He has appeared on many radio and television shows including MSNBC, CNN Radio, and appeared as a hidden talents career coach on the syndicated television show titled "Success Without a College Degree."

John is the President of CCA, Inc. CCA is a research and development firm that works with some of the world's largest publishers of self-help assessments, books, workbooks, and card sets. CCA accounts for more than one million dollars of sales of self-help materials annually. John earned a Doctor of Education degree in Counselor Education and Supervision from Virginia Tech. Prior to starting his own business, John provided counseling and career counseling services for offenders and ex-offenders, mental health clients, job seekers, and college students.