A 2008 survey by CPP Global found that 85% of both individual contributors and leaders agreed they experienced some amount of inevitable conflict at work. 29% of all employees said that they experienced almost constant conflict. You will run into it at work, and as a manager, you’ll be responsible for guiding reports through a dispute. In fact, 29% of respondents to the CPP Global survey cited poor leadership as a source of conflict, so it’s essential for managers to take accountability, and learn to build inclusive team cultures based on prevention.
In this track, you will understand more about conflict, and how to deal with it tactfully, professionally, and constructively. You’ll also learn ways to prevent unnecessary conflicts before they arise.