Profile of Author Eric Garner
Eric Garner is an experienced management trainer with a knack for bringing the best out of individuals and teams. Eric founded ManageTrainLearn in 1995 as a corporate training company in the UK specialising in the 20 skills that people need for professional and perso
This eBook introduces you to the “counselling approach”, which is a managerial way of counselling staff. It explains that treating people with dignity, respect, and valuing, is the only course that can succeed in the 21st century. Have a look!
In the last few years, counselling has become something of a growth industry. It seems that no major life event, whether joyous or traumatic, can take place without being accompanied by an offer of counselling. This growth has extended to the workplace. Here effective managers have adopted the very best of counselling skills and adapted them to improve face-to-face communications with their staff. The result is not strictly counselling in the professional sense but a way of managing people that we can call “the counselling approach”.
When it comes to handling difficult people problems that affect the health, productivity, and well-being of employees, past models of telling people what to do, followed by discipline and ultimately punishments such as dismissal, are no longer acceptable. Using a professional approach, with the use of known skills that work, and which treat people with dignity, respect, and valuing, is the only course that can succeed. This is the promise and reward that comes from learning the skills of the Counselling Approach.