This easy reference manual provides practical tools and techniques to learn some of the most useful soft skills to be an effective people manager, including problem solving, decision making, teamworking, and managing stress. You will read tips on how to analyse situations and options to help you choose the best solution. In addition, you will understand the elements required to create an inclusive, high performing team. Importantly, you will learn how to better manage potentially stressful situations to be able to operate effectively.
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