Difficult conversations can be uncomfortable, emotionally charged, and stressful. This Expert Talk explores the dynamics of difficult conversations, why they can be challenging, and how to prepare for them. We'll delve into various techniques for managing difficult conversations, such as active listening, empathy, and validation.
The talk will provide strategies for navigating sensitive topics, defusing tension and conflict, and dealing with challenging personalities, including aggressive or passive-aggressive communicators. You'll learn how to manage strong emotions, such as anger and frustration, and overcome common obstacles that arise in difficult conversations. By the end of the talk, you'll have a practical toolbox of strategies to confidently manage any challenging conversation.