Expert Talk: Mediation Process and Principles

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16m 30s
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 en
In this Expert Talk we will give you insights into different types of mediation, a suggested mediation process and the key principles of an effective mediation.
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Susanne Schuler is an experienced business and intercultural facilitator, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation and consultancy role. She speaks 5 languages fluently and has worked in more than 20 different co

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In this Expert Talk we will give you insights into different types of mediation, a suggested mediation process and the key principles of an effective mediation. These principles are also relevant for an effective meeting culture, so not only for conflict situations.

You will learn about:

  1. A six-phase process of effective conflict resolution
  2. Facilitative and evaluative mediation;
  3. How to apply this knowledge in intercultural mediation.

In this Expert talk you will be introduced to the concept of the mediator as a process manager and the conflict parties as experts of their conflict. We invite you to observe and get feedback on your own approach to resolve conflicts and the impact this has in your professional and personal life.