Communicating With Empathy

A Proven Way To Enhance Communication’s Effectiveness

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42 pages
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 en
A review of the fundamentals of communication and how using and displaying an understanding of others helps make it effective.
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Об авторе

PATRICK FORSYTH runs Touchstone Training & Consultancy, an independent firm based in the U.K. specialising in marketing consultancy, research and training on marketing issues, sales and communication and management skills. 

He is a consultant of many y

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A review of the fundamentals of communication and how using and displaying an understanding of others helps make it effective. The content explains:

1. Why and how communications is inherently difficult
2. How to overcome the inherent difficulties by adopting an empathetic approach to what is done
3. How various techniques, used with empathy, and including preparing, asking questions and listening, all help maximise effectiveness.

About the author

Patrick Forsyth is a consultant, trainer and writer. He has worked with organisations large and small and in many different parts of the world. He is the author of many successful books on management, business and careers and prides himself on having a clear how-to style. 

One reviewer (“Professional Marketing”) commented: Patrick has a lucid and elegant style of writing which allows him to present information in a way that is organised, focused and easy to apply. 

In this series he is also the author of several titles including “Your boss: sorted!” and “How to get a pay rise”. His writing extends beyond business. He has had published humorous books (e.g. Empty when half full) and light-hearted travel writing: First class at last!, about a journey through South East Asia, and Smile because it happened about Thailand. His novel, Long Overdue, was published recently.

  1. Introduction: avoiding communication breakdown 
  2. Communications: its nature, scope and purpose 
  3. What makes for effective communication 
  4. Setting up for communications success 
  5. Summary: the way ahead