A practical book which draws on case study evidence and leadership theory to illustrate a proven approach to developing middle managers in service organisations. ‘Voices from the Middle’ brings a strong challenge to prevailing assumptions about the leadership capability in the middle of organisations. The book presents a model of organisational development that builds the influence and contribution of middle managers to organisational strategy and cultural development. A combination of practical and theoretical evidence demonstrates that mid level leaders are uniquely placed to facilitate organisational change. This book contains practical advice for developing mid level leadership capability and a range of tried and tested tools.