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The Ultimate Soft Skills Manual

Hone your Soft Skills to Become a More Effective Manager

páginaprincipal.livro.por Jill Maidment
48
páginaprincipal.livro.idioma:  English
This easy reference manual provides practical tools and techniques to learn the most useful soft skills to be an effective people manager, including communication, assertiveness, and managing conflict
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This easy reference manual provides practical tools and techniques to learn the most useful soft skills to be an effective people manager, including communication, assertiveness, and managing conflict. You will read tips to become more self-aware and assertive and understand the importance of active listening and open questioning in managing your people. You will learn how to manage yourself, your time and workload as well as managing conflict to ensure you can operate effectively.

About the Author

Jill Maidment is the Founder of Natural Talent Bristol and a highly sought-after and effective international Executive Business Coach, also delivering Career Transition and Outplacement Coaching and Resilience Coaching. For 20 years Jill has worked in partnership and confidentially with leaders in a wide range of global brands and large public sector organisations. She affects real and lasting behavioural change by providing executives with proven tools and techniques to cope with the key issues and challenges of modern-day leadership; these include managing change, hybrid working, and stress. Jill’s Blogs are amongst some of the most widely read globally at www.natural-talent.com

  • About the Author
  • Introduction
  1. Manage Yourself to be a Great People Manager
    1. What Are the Key Soft Skills and How Do You Know How Good Yours Are?
    2. How to Improve Your Self-Awareness and Identify Your Blind Spots
    3. Chapter Summary
  2. Develop Your Assertiveness Skills to Better Manage Others
    1. What is Assertiveness
    2. Create Boundaries to Remain Assertive and Maintain Balance?
    3. Say ‘No’ When Required
    4. Chapter Summary
  3. Maximise Your Communication
    1. What Constitutes Effective Communication?
    2. How to Actively Listen to Become a Better People Manager
    3. How Asking Open Questions Can Transform Your Communication
    4. How to Influence and Become More Persuasive
    5. Chapter Summary
  4. How to Resolve Interpersonal Conflicts
    1. How to Deal With Conflict
    2. How to Build Productive Working Relationships
    3. Chapter Summary
  5. How to Carve Out Time to Focus on the Priorities
    1. How to Review and Improve How you Spend your Time
    2. Stephen Covey’s Time Management Grid for Planning and Prioritising
    3. How to Become More Efficient
    4. How to Manage Your Inbox
    5. Chapter Summary
  • Conclusion
  • References
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