Operations Management

Operations Management is about how organisations produce or deliver the goods and services that provide the reason for their existence. Operations can be seen as one of many functions (e.g. marketing, finance, personnel) within the organisation. The operations function can be described as that part of the organisation devoted to the production or delivery of goods and services. This means all organisations undertake operations activities because every organisation produces goods and/or services.

1. Introduction
   1. What is Operations Management?
   2. Manufacturing and Service Operations
   3. The Systems View of Operations Management
   4. The Process View of Organisations
2. Operations Strategy
   1. What is Strategy?
   2. Levels of Strategy
   3. The Role of Operations in Strategy Development
   4. Operations Competitive Priorities
3. Product Design and Process Selection
   1. Generating Ideas
   2. Product Screening
   3. Preliminary Design
   4. Final Design
   5. Methods for Improving Product Design
   6. Process Selection
4. Total Quality Management
   1. The Cost of Quality
   2. Quality Systems
5. Statistical Quality Control
   1. Chance Causes of Variation
   2. Assignable Causes of Variation
   3. Types of Control Charts
6. Supply Chain Management
   1. Fluctuations in the Supply Chain
   2. Supply Chain Procurement
   3. Supply Chain Distribution
7. JIT and Lean Systems
   1. Eliminate Waste
   2. Continuous Improvement
   3. JIT Pull Systems
8. Capacity Planning
   1. Identifying Capacity Requirements
   2. Evaluating Capacity Plans
9. Facility Location and Layout
   1. Facility Location
   2. Location Factors
   3. Layout Design
   4. Designing Product Layouts - Line Balancing
10. Work Systems Design
    1. Job Enlargement
    2. Job Enrichment
    3. Implementation of Work Design Approaches
    4. Methods Analysis
    5. Motion Study
    6. Work Measurement
    7. Learning Curves
11. Project Management
    1. Project Management Activities
    2. Network Analysis
12. Inventory Management
    1. Dependent Demand
    2. Independent Demand
    3. Types of Inventory
    4. Inventory Decisions
    5. The Economic Order Quantity (EOQ) Model
    6. The Re-Order Point (ROP) Model
    7. The ABC Inventory Classification System