- Preface
- The general viewpoint
- Why do things correctly even when no one is watching
- Why quality is more demanding than ever before
- Banks
- EU food quality
- Relationship between quality and innovation
- Direct and indirect tools of quality measurement
- What are standards?
- How do you set standards?
- Implementing quality standards
- Quality measurement standards
- Possibility of misuse of quality
- Quality means savings
- Correlation between ethics and quality
- Principle of convenience and mutual support between quality and ethics
- Ethics in services, production and business
- Ethics according to consumer and supervisor authority
- Ethics, robots and quality
- Understanding why ethical behavior is needed
- Ethics and crime tolerance
- Case study
- Nash’s 12 questions
- The case study method
- Ethics as cultural expression
- Ethics and corporate social responsibility
- Necessity of ethics of quality for business life
- Ethics and quality are a “joint venture”
- Closing
- Conclusion
- List of electronic resources
- List of resources
Conteúdos
Descrição
The main purpose of this publication is to present the different viewpoints of the relatively unmapped area of possible business implications of ethics of quality. The authors processed the aspects of ethics in services, production and business and robotics industry.
The readers may enjoy interesting chapters re-defining the quality and quality standards, misuse of quality or measurement standards. This book may serve as guidance for those who are interested in new information about ethics of quality aspects which relate to every day professional business.