We can benefit from discovering what triggers create the flash in us as well as others. In this Expert Talk I will give you 4 words / phrases that quickly identify some of your and your colleagues triggers. Knowing those will help you develop skills to reduce the charge in emotionally charged conversations. In the final section of this talk you will learn about situational feedback and how to open up the conversation for value dialogue instead. Additionally this Talk incorporates a quiz on your wisdom and self-awareness as well as techniques and models for use immediately after listening.
About the Author
Vickie Lea is a Fellow of the Institute of Consulting and has the formal accreditation with over 2000 hours of face-to-face training in business to achieve a two Masters in both business and consultancy. Additionally she has over 1000+ hours proven practice in the private sector. She is known as the Democrat, leading through establishing a collective sense direction to create a popular consensus.