Feelings of doubt and insecurity can arise in customer service roles for a variety of reasons. You might feel unprepared or unqualified to handle a particular customer issue. Maybe you feel overwhelmed by the sheer volume of customer inquiries coming through, or you feel uncertain about company policies or procedures. By following some of the strategies we’ll outline here and beginning to understand the root cause of your doubt, you’ll become far more equipped to manage it.By the end of this track, you’ll be well on your way to becoming a confident customer service star!
