Business Communications

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82 pages
Idioma:
 English
Communication is the life blood of any organisation. Managers must have excellent verbal and written communication skills. They communicate when planning, leading, organising and controlling.
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Sobre o autor

Samuel A Malone is a self-employed training consultant, lecturer and author. He is the author of 21 books published in Ireland, the UK and abroad on learning, personal development, study skills and business management.  Some of his books have gone into foreign translations and second...

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Content

Communication is the life blood of any organisation. Managers must have excellent verbal and written communication skills. They communicate when making decisions for planning, co-ordination and control. Their aim is to be heard, understood and respected. Departments communicate to transact everyday business and to ensure cooperation. Managers and employees communicate with each other and between themselves. The direction of communication is vertical, horizontal and diagonal. The types are formal, informal and non-verbal.

About the author

Samuel A Malone is a self-employed training consultant, lecturer and author. He is the author of 21 books published in Ireland, the UK and abroad on learning, personal development, study skills and business management.  Some of his books have gone into foreign translations and second editions. He has an M.Ed. with distinction (in training and development) from the University of Sheffield and is a qualified Chartered Management Accountant (ACMA), Chartered Global Management Accountant (CGMA) and a Chartered Secretary (ACIS). He is a fellow of the Irish Institute of Training and Development (FIITD).


  • Acknowledgements
  • About the Author
  • Introduction – Communication Skills for Managers
  1. The need for communication
  2. Types of communication
  3. The process of communication
  4. Management problems of communication
  5. The power of language
  6. Using questions to facilitate communication
  7. Barriers to communication
  8. Communication media
  9. Oral communication
  10. Written communication
  11. Effective business writing skills
  12. Report writing
  13. Face-to-face communication
  14. Meetings
  15. Types of interviews
  16. Committees
  17. Making presentations
  18. Making mind maps
  • References and Bibliography