For the 100th Abeceder Quotation Conversation, Michael Millward becomes the guest and discusses with Sarah Harvey a quotation from art historian Sister Wendy Beckett about the use of the word should.
Michael and Sarah discuss why managers might want to avoid using the word and potential alternatives that might have a more positive impact on their relationship with their team members.
They also discuss how individuals might avoid using words that can negatively impact their self-image and propose alternative more positive self-talk.
