The current workplace is filled with stress from a variety of sources. Only resilient employees are able to survive and thrive in today’s competitive workplace. Because resilience skills can reduce stress, help to manage change, maintain a positive attitude, reduce the risk of burnout, and prevent major crises from occurring, it is the most critical skill for employees to develop. Although some people are born with characteristics related to being naturally resilient, all people can learn how to develop resiliency. Managing workplace stress has less to do with one’s personality and more to do with learning and developing effective resiliency skills. This book will help you develop resilience.

About the author

John J. Liptak is an internationally-recognized author with thirty years of work experience providing counseling. He has authored over 100 workbooks with Ester Leutenberg, 31 career assessment instruments and ten books. John earned an Ed.D. in Counselor Education from Virginia Tech. He lives in Radford, Virginia in the United States and works as the Associate Director of the Center for Career & Talent Development at Radford University in Virginia.

• About the author
• Preface

1. Overview of Workplace Stress
   1. Introduction
   2. What is Stress?
   3. Workplace Stress
   4. Types of Workplace Stress
   5. The Symptoms of Workplace Stress
   6. Chronic Stress Leads to Burnout
   7. Conclusion
2. Building Workplace Resilience
   1. Introduction
   2. General Factors in Resilience
   3. How People Demonstrate Resilience
   4. Models of Resilience
   5. Dimensions of Resilience
   6. Conceptualizing Resilience
   7. Conclusion
3. The Physical Dimension
   1. Introduction
   2. Busting Stress in the Workplace
   3. Lifestyle Changes
   4. After Work
   5. Conclusion
4. The Social Dimension
   1. Introduction
   2. Forms of Communication
   3. Verbal Communication
   4. Listening Skills
   5. Nonverbal Communication
   6. Written Communication
   7. Conclusion
5. The Mental Dimension
   1. Introduction
   2. Mental Flexibility
   3. Do You Have Grit?
   4. Develop Creativity
   5. Remain Positive
   6. Solve Problems Effectively
   7. Manage Time Well
   8. Conclusion
6. The Emotional Dimension
   1. Introduction
   2. Emotional Intelligence in the Workplace
   3. Emotional Awareness
   4. Understanding Emotional Triggers
   5. Managing Emotions
   6. Conclusion
7. The Occupational Dimension
   1. Introduction
   2. Balance Work and Life
   3. Change the Way You Work
   4. Workplace Relationships
   5. Be Action-Oriented
   6. Change Your Attitude
   7. Conclusion
8. References