Do challenging situations and troublesome listeners impede you from speaking in public? Discover how to get your point across to all kinds of listeners in all kinds of situations. Whether your audience is big, small, silent, loud, distracted or just plain bored, find out how to better inspire and engage them. Learn also how to handle common, challenging behaviors such as the Chatterbox, the Know-it-all, the Hostage Taker and Complainer. Even get tips on how to handle your boss! Lose your fear of presenting and gain a new sense of ease, efficiency, enjoyment and result when speaking in public!

About the author

Kurt is an international sales & marketing expert, executive coach & author. He has sold everything from automobile tires in Texas to retail banking systems in 20 countries. Kurt specializes in the language of our bodies, how to consciously read and use it to: sell and present efficiently, lead- so others follow, serve- so customers feel it & to create infectious team-spirit.

• Preface
• Bonus Books
• Disclaimer

1. Introduction to handling challenging situations
2. This Book’s Purpose
3. The Power of Attraction, when presenting
4. Stress, black outs and losing your place
5. Engagement and “The Wall”
6. Media Help
7. Sensational Body Language minimizes stress
8. Technical Problems
9. Listener understanding and prepared material are out of synch
10. Venue is different than expected
11. Audience size is different than expected
12. Challenging Topics
13. Dry or boring topics
14. A subject you do not personally believe in
15. Challenging Audiences
16. Challenging Behaviors
17. The Chatterbox
18. The shy and not-so-shy Know-It-All
19. Power Tool: “What is your point?”
20. The Hostage taker, Predator and Complainer
21. The Master-Debater
22. Negative or detracting behavior
23. The Boss
24. Final Tool for all situations: Throw them out or leave
25. Presentation Mastery

• Conclusion
• About the Author
• Other Books by Kurt