This eBook explains how to develop your personal and social competencies using the reflective cycle technique. This simple six-stage process can help you to develop your emotional intelligence and become a more effective manager.

The most important part of becoming a leader in the modern workplace is to be the person that others choose to follow. By taking the time to develop your own EQ you can implement changes and manage conflict far more effectively than by simply compelling people to follow your instructions.

This eBook explains how to develop your personal and social competencies using the reflective cycle technique. This simple six-stage process can help you to develop your emotional intelligence and become a more effective manager.

You will learn:

• What behaviors are involved in each of the four competencies that make up EQ
• How to examine your own behaviors in each area honestly and objectively
• How to use the reflective cycle technique to boost your own emotional intelligence
• How emotional intelligence can make team leadership easier and more effective
• How it can be applied to change management situations and to resolving conflicts

1. Self-Awareness
2. Self-Management
3. Social Awareness
4. Relationship Management
5. EQ, Communication, and Coaching
6. Change, Conflict, and Leadership
7. Summary
8. References
9. Appendix A – EQ Timeline
10. Appendix B – Emotional Intelligence Framework