Expert Talk: Challenges in Mediation

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18m 07s
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In this Expert Talk you will hear about the main challenges all parties, including the mediator, face when involved in a mediation of radical difference.
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Over de auteur

Susanne Schuler is an experienced business and intercultural facilitator, conflict mediator and coach. Her legal studies, business experience and her work in diversity combine effectively in her mediation and consultancy role. She speaks 5 languages fluently and has worked in more than 20 different co

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In this Expert Talk you will hear about the main challenges all parties, including the mediator, face when involved in a mediation of radical difference. You will learn how to overcome them and how to be more aware of your unconscious bias.


You will learn about:

  1. The importance of Culture and Legitimacy in a mediation and in every human encounter
  2. How to overcome the challenge of mental shortcuts
  3. How to apply this knowledge in intercultural mediation.

In this Expert talk you will also be able to test your cultural sensitivity. To become more sensitive to differences will help you in your role as a manager, facilitator and mediator. You will be prepared to identify the degree of intercultural sensitivity of yourself, your team members, staff or mediation parties and you can coach and challenge them accordingly.

About the Author

Susanne Schuler is a Mediator, Dealmaker and Conflict Coach. She spends most of her time helping organisations reverse conflict, build trust through discovering purpose, and, facilitating the growth of peace centred equity. Her work stretches from Mongolia to the USA and from Finland down to Rwanda. In 2018 she brought together leading figures in the world of peace-making to initiate a world first – an open peacemaker course based on the Oxford Process. Susanne is a networker – introducing special individuals possessing high value assets to each other through active public speaking, facilitating group trainings as a mediator, and, when working in support of senior women’s groups. Fearless as a consultant, Susanne has coached some of the most senior executives on Earth and faced their challenges, resistance and, sometimes, over spilling emotions. She does so with purposeful resolve, disarming charm as well as employing an intelligent use of wit and wisdom. Many, who have had the privilege of working with her, describe her as an essential critical friend, providing invaluable insights and feedback when most needed, and, as somebody who is there for the bad times, not just the good ones. Susanne has authored various articles on conflict and mediation and two books, “Conflict Management and Cultural Diversity” – an introduction to the two subjects published for the corporate market by Bookboon, Denmark. And she has contributed the initial content for Bloomsbury’s “How to Master Negotiation” as well. Susanne’s efforts have touched the lives of 1000’s so far.
Born in Namibia and based in London, Susanne has lived, studied and worked in the UK, Germany, Switzerland, Spain, France, Belgium, and the Americas.