Work Skills for Administrative Assistants

• About the author
• Introduction

1. The business environment
   1. Introduction
   2. Types of business enterprises
   3. Office organisation and control
   4. Summary
   5. Self-assessment exercise
2. The administrative assistant
   1. Introduction
   2. Dealing with different managers
   3. Adapting to change
   4. Personal attributes
   5. Skills
   6. Summary
   7. Self-assessment exercise
3. Business communication
   1. Introduction
   2. Characteristics of effective communication
   3. Verbal communication
   4. Non-verbal communication
   5. Written communication
   6. Social media management
   7. Summary
   8. Self-assessment exercise
4. Meetings and documentation
   1. Introduction
   2. Organising meetings
   3. Report writing
   4. Writing proposals
   5. Filing system
   6. Summary
   7. Self-assessment exercise
5. Reception and supervision
   1. Introduction
   2. Reception duties and skills
   3. Dealing with visitors
   4. Summary
   5. Self-assessment exercise
6. Soft skills
   1. Introduction
   2. Need for soft skills
   3. Summary
   4. Self-assessment exercise

• References
• Table of figures

Gain proficiency in business communication including verbal, non-verbal, written, and digital forms. Implement and manage effective filing systems for efficient document retrieval and storage. Develop vital soft skills, including managing interpersonal relationships, time management, problem solving and teamwork.