Supervisory Skills

( 28 )
53 pages
This book provides an insight into the role of a supervisor.
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Manmohan’s interactive style and unique ability to engage with young as well as not so young has made him a very effective training facilitator. He has conducted a horde of training programmes in India and the Middle East. His deep insight into the culture of his home country – India – and t

In modern business organizations the forces of change are constantly at work. The size, strategy, structure, and motivation of employees underline the need for a creative touch in successfully piloting their affairs. Modern technology, new ideas and new products appear day after day in order to cater to the changing trends of consumer tastes and needs. The seemingly endless competitive drive to sustain existing markets and capture new ones necessitates an extremely careful handling of refined consumer requirements. It is the efficiency of the supervision system and supervisory skills that regulate productive activities through the coordinated use of material and human resources. This book provides an insight into the role of a supervisor.

  1. Meaning and scope of supervision
    1. Introduction
    2. Scope of a supervisor
    3. Who is a supervisor?
    4. Different supervisory skills
  2. Supervisory functions
    1. Planning
    2. Organizing
    3. Coordinating
    4. Directing
    5. Motivating
    6. Controlling
  3. Supervisory responsibilities
    1. To higher management
    2. To employees
    3. Responsibilities to co-workers (other supervisors)
  4. Managerial attributes and skills
    1. Managerial attributes
    2. Managerial skills
  5. Roles of a supervisor
    1. As a manager
    2. As a leader
    3. As a decision maker
  6. Supervisory activities
    1. Managing workplace diversity
    2. Communicating effectively
    3. Developing job expectations
    4. Employee training and development
    5. Delegating
    6. Employee counseling and disciplining
    7. Evaluating performance
    8. Health and safety
  7. References
  8. The Author