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La stimulation de l’empathie

Moyens éprouvés d’améliorer l’efficacité de la communication

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Language:  French
Un examen des principes fondamentaux de la communication et de la façon dont le fait d'utiliser et de montrer sa compréhension des autres permet de rendre cette communication efficace.
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Description
Content

Un examen des principes fondamentaux de la communication et de la façon dont le fait d'utiliser et de montrer sa compréhension des autres permet de rendre cette communication efficace. Le contenu vous explique :

  • Pourquoi et comment les communications sont intrinsèquement difficiles
  • Comment surmonter les difficultés inhérentes en adoptant une approche empathique de ce qui a été fait
  •  Comment diverses techniques, utilisées avec empathie, y compris la préparation, la pose de questions et l'écoute, contribuent toutes à maximiser l'efficacité de la communication

A propos de l’auteur

Patrick Forsyth est consultant, formateur et écrivain. Il a travaillé avec des entreprises de toutes tailles et dans de nombreuses régions du monde. Il est l'auteur de nombreux livres à succès sur le management, les affaires et les carrières et il est fier d'avoir un style clair et pratique.
Un examinateur ("Marketing professionnel") a commenté : Patrick a un style d'écriture lucide et élégant qui lui permet de présenter l'information d'une manière organisée, ciblée et facile à appliquer.

  • A propos de l’auteur
  1. Introduction : éviter les pannes de communication
  2. Communications : sa nature, sa portée et son objet
  3. Ce qui rend la communication efficace
  4. La mise en place d’une communication réussie
  5. Résumé : la voie d’avance

About the Author
Patrick

Patrick Forsyth

PATRICK FORSYTH runs Touchstone Training & Consultancy, an independent firm based in the U.K. specialising in marketing consultancy, research and training on marketing issues, sales and communication and management skills. 

He is a consultant of many years’ experience and was a Board Director of a major consulting organisation before starting his own firm in 1990. Previously he began his career in publishing, holding sales, sales management and marketing positions, subsequently working for a management institute before moving into consultancy. 

His work has spanned many industries, and also many countries, in part in alliances with others (for example as an “Associate consultant” with various professional bodies). He has worked in most countries in continental Europe (including Eastern Europe) and has also worked regularly in South East Asia, which he has got to know well. In training he conducts tailored in-company courses and individual tutorials. He also conducts “public” seminars and has presented regularly for a variety of organisers including: The Chartered Management Institute, The Chartered Institute of Marketing, The London Chamber of Commerce, The City University Business School and more specialised bodies (such as the Institute of Chartered Accountants, the Publishing Industry Training Centre and the British Council). He has worked for similar bodies overseas, for example the management institutes in Malaysia and Singapore. 

He is the author of many successful business books. These include: Marketing: a guide to the fundamentals (The Economist), How to write Reports and Proposals, How to Motivate People and Successful Time Management (Kogan Page), and on careers, for example: Detox your career (Cyan). He has titles translated into more than twenty five different languages. He also has a long list of articles to his credit (written for a variety of journals such as Better Business and Professional Marketing), training materials and, more recently, for several web sites; he has written and produced corporate publications. One review of his writing states: Patrick has a lucid and elegant style which allows him to present information in a way that is organised, focused and easy to apply. (“Professional Marketing” magazine). 

His work also includes a plethora of other involvements. He has acted as: a series editor for an international business publisher, training advisor for the Meetings Industry Association, advisor and presenter on two BBC television programmes on marketing and management matters, a member of on the editorial board of a management journal, a communications advisor for the Civil Service in Malaysia, a mentor in the TEC small business advisory service and reviewed books for The Good Book Guide and Amazon. His writing stretches beyond business and he has had three books of light-hearted travel writing published (First class at last!, Beguiling Burma and Smile because it happened - the later about Thailand) along with two novels (Long Overdue and Loose Ends).