IT performance management is dedicated to the quantitative management of information technology and its usage in business environments. The book gives a sound overview. It covers not only costs and resource consumption, but also discusses services, processes, projects, and total IT organizations. The guiding themes are measurement and monitoring. Hence key performance indicators are investigated for each subject, and a performance management toolbox completes the considerations. A lot of exercises help to strengthen and extend the reader´s knowledge about IT performance management.
Martin Kütz is working as a professor for business information systems at the Anhalt University of Applied Sciences in Köthen (Germany). His research and teaching is based on 27 years work in IT management, management consulting and IT consulting. He always aims at building bridges between information technology and economics. He is convinced that technology has to follow business. This book on E-Commerce was written under this aspect. Martin Kütz also is a well known expert for managing IT organisations with key performance indicators and scorecards.