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Innovative Service Design Workbook

Five Step Process and TRIZ Tools for Service Designers

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Language:  English
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This workbook provides a means of systematically defining, formulating, solving, and evaluating service design problems and enables designers to adapt the various TRIZ (Theory of Inventive Problem Solving) applications to their service operations. The main aim of the workbook is to provide a systematic problem solving process. It contains a detailed step-by-step process highlighting the various TRIZ tools that may be used to define, solve, and evaluate various service design problems.

  1. Preface
    1. What is this workbook about?
    2. Who is this workbook for?
    3. How can this workbook help?
    4. How is this workbook used?
    5. Benefits
  2. Introduction
    1. Introduction to TRIZ
    2. TRIZ in Service Design
  3. Five-Step Process
  4. Empirical Case Study
    1. Case Introduction
    2. An Application of TRIZ
    3. Conclusions
It is good for students who are interested in Systematic Innovation (TRIZ/TIPS)
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About the Authors

Kah-Hin Chai

The workbook is authored by: - Associate Professor KIM, Song-Kyoo, TRIZ Specialist W. SyCip Graduate School of Business Asian Institute of Management, Philippines

- Associate Professor CHAI, Kah Hin, Department of Industrial and Systems Engineering, National University of Singapore

- Associate Professor TAN, Kay Chuan, Department of Industrial and Systems Engineering, National University of Singapore

- LIAO, Andrew Brian Siy Department of Industrial and Systems Engineering, National University of Singapore

- Dr. SHIE, An-Jin, Department of Industrial Engineering & Management, Yuan Ze University, Taiwan

Song-Kyoo Kim

Dr. Song-Kyoo (Amang) Kim is an Associate Professor of Al Hosn University in Abu Dhabi, UAE who is mainly involved in Management Sciences. Previously, he was the core faculty member of Asian Institute of Management, he used to teach who taught Technology, Innovation and Operations topics. Before joining the academe, he had been a Technical Manager of mobile communication division at Samsung Electronics for dealing with technology management in IT industries.

Dr Kim has received his Ph.D. of Operations Research on 2002 from Florida Institute of Technology. He is the author of various research papers and patents focused on mobile industries. He is the project leader of major 6 sigma and TRIZ projects in Samsung Electronics. He is also an external reviewer of IEEE transaction on Network and Communications and has been an invited speaker of several international conferences about Technology Management and Systematic Innovation.

Andrew Brian Siy Liao

The workbook is authored by: - Associate Professor KIM, Song-Kyoo, TRIZ Specialist W. SyCip Graduate School of Business Asian Institute of Management, Philippines

- Associate Professor CHAI, Kah Hin, Department of Industrial and Systems Engineering, National University of Singapore

- Associate Professor TAN, Kay Chuan, Department of Industrial and Systems Engineering, National University of Singapore

- LIAO, Andrew Brian Siy Department of Industrial and Systems Engineering, National University of Singapore

- Dr. SHIE, An-Jin, Department of Industrial Engineering & Management, Yuan Ze University, Taiwan

Kay-Chuan Tan

The workbook is authored by: - Associate Professor KIM, Song-Kyoo, TRIZ Specialist W. SyCip Graduate School of Business Asian Institute of Management, Philippines

- Associate Professor CHAI, Kah Hin, Department of Industrial and Systems Engineering, National University of Singapore

- Associate Professor TAN, Kay Chuan, Department of Industrial and Systems Engineering, National University of Singapore

- LIAO, Andrew Brian Siy Department of Industrial and Systems Engineering, National University of Singapore

- Dr. SHIE, An-Jin, Department of Industrial Engineering & Management, Yuan Ze University, Taiwan

An-Jin Shie

The workbook is authored by: - Associate Professor KIM, Song-Kyoo, TRIZ Specialist W. SyCip Graduate School of Business Asian Institute of Management, Philippines

- Associate Professor CHAI, Kah Hin, Department of Industrial and Systems Engineering, National University of Singapore

- Associate Professor TAN, Kay Chuan, Department of Industrial and Systems Engineering, National University of Singapore

- LIAO, Andrew Brian Siy Department of Industrial and Systems Engineering, National University of Singapore

- Dr. SHIE, An-Jin, Department of Industrial Engineering & Management, Yuan Ze University, Taiwan