Working with difficult people is understanding what makes them tick. According to Dr. Amy Cooper Hakim, Ph.D., Consultant, and Speaker, The Cooper Strategic Group, Inc., the key is to understand who they are and what makes them react in a certain way. Taking emotions out and deciding what one can do about the situation can help better managing difficult people.
Biana Kovic, MS, BA is the Executive Director, NY of the Artistic Dreams International Inc., the Executive Director of the National Association of Women Artists, NLP coach, and the producer/host of the Leadership with Biana Kovic Show.
Biana holds MS in Educational Psychology and Methodology from University at Albany, SUNY; BA in Music from the University of Musical Arts in Belgrade, Serbia; and a Master Certificate in NLP (Neuro-Linguistic Programming).