In this Expert Talk we will give you insights into different types of mediation, a suggested mediation process and the key principles of an effective mediation. These principles are also relevant for an effective meeting culture, so not only for conflict situations.
- A six-phase process of effective conflict resolution
- Facilitative and evaluative mediation;
- How to apply this knowledge in intercultural mediation.
In this Expert talk you will be introduced to the concept of the mediator as a process manager and the conflict parties as experts of their conflict. We invite you to observe and get feedback on your own approach to resolve conflicts and the impact this has in your professional and personal life.