Categories Pricing Corporate
Audio Learning

Expert Talk: Customer Retention, #1 Growth Hack

0 Anmeldelser
34m 20s
Language:  English
We discuss attracting NEW customers vs. wooing current customers — and why retaining existing customers is better. You’ll learn why customer service can drive people away or keep them coming back.
Professional Plus subscription free for the first 30 days, then $8.99/mo
Description

We discuss attracting NEW customers vs. wooing current customers — and why retaining existing customers is better. You’ll learn why customer service either drives people away or keeps them coming back for more. Jen shares how a particularly lousy experience lead her to be an early adopter of new technology. Learn about customer retention programs, and how it's not the complexity of the program but its consistency. We also talk about ways you can customize your retention program by learning more about your customers through analytics. 

About the Author
Jennifer

Jennifer McFarland

Jen McFarland is a passionate and compassionate champion of entrepreneurs, founders, and business owners. She has more than 25 years of experience in leadership, digital marketing, and strategic project planning across corporate, nonprofit, and government environments.

During her time with the City of Portland, she streamlined dozens of internal processes, led a cross-functional team, and moved mountains with the IRS.

Now, as CEO of Women Conquer Business, she consults with businesses on configuring marketing software, systems, and processes to suit their unique growth needs.

A natural teacher and gifted speaker, Jen runs workshops and gives presentations on a wide variety of topics germane to improving business leaders’ soft skills, including time management, dealing with uncertainty, improving communication, managing remote teams, and digital marketing.

She also shares her business and leadership knowledge on the Women Conquer Business podcast.

Jen has a Master of Public Administration degree from Portland State University and is a member of the American Marketing Association and the Project Management Institute.

She is a speaker, teacher, leader, and visionary for the business community who loves dad jokes, building seamless systems, and helping people find more joy in their work.

She lives in Portland, Oregon, with her husband and Boston terriers.