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Developing Dependable Relationships

Language:  English
Dependability is the most significant soft skill in today’s environment of global change. To be dependable, you must earn people’s trust and learn which traits make you dependable at work and home.
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If someone asks you which people are the most dependable in your life, who would it be? Would you describe these people as trustworthy, honest, consistent, and reliable? This book brilliantly describes the traits that make people dependable and how this leads to success in all facets of life. The authors will show you how to take essential steps to become more dependable. You will learn the Rogerian method and how empathy, genuineness, and positive regard help others rely on you. You will learn how authenticity and listening make you dependable as a leader at work and home.

About the Author

Dr. Michelle J. Scallon earned her Ph.D. in Clinical Psychology in 2007 from Seattle Pacific University. She has many years of experience providing psychotherapy in correctional and outpatient settings. Her dissertation was titled “The Impact of Social Support and Humor on Levels of Hope in Individuals Who Are Coping with HIV/AIDS.” She is passionate about helping people capitalize on their strengths. Dr. John J. Liptak is an internationally-recognized author with thirty years of work experience providing counseling. He has authored over 100 workbooks with Ester Leutenberg, 31 career assessment instruments, and ten books. John earned an Ed.D. in Counselor Education from Virginia Tech. He lives in Radford, Virginia, in the United States and is President of the Center for Career Assessment, Inc. John has written nine books for Bookboon.

  • About The Authors
  • Preface
  1. Dependability – a critical soft skill
    1. Introduction
    2. Developing a dependable reputation
    3. Awareness is vital
    4. Take small steps to improve your soft skills
    5. Dependability characteristics
    6. Conclusion
  2. Be trustworthy
    1. Introduction
    2. The trust-building process
    3. Step 1: Develop positive relationships
    4. Step 2: Communicate well
    5. Step 3: Remain trustworthy
    6. Conclusion
  3. Make dependability a habit
    1. Introduction
    2. Be consistently dependable
    3. The dependability habit
    4. Things to remember about consistent dependability
    5. Conclusion
  4. Use the Rogerian method to become dependable
    1. Introduction
    2. The Rogerian method
    3. Honesty and congruence
    4. Empathy
    5. Unconditional positive regard
    6. Conclusion
  5. Be dependable by taking responsibility for your actions
    1. Introduction
    2. Dependable people make things right when things go wrong
    3. Be dependable and make things right when they go wrong
    4. The AAA model of dependability
    5. Use Sully dependability to make things right when they are wrong
    6. Conclusion
  6. Increase your dependability at work and home
    1. Introduction
    2. Fostering dependability and trust at work
    3. Behaviors that foster trust at home
    4. Become an expert listener
    5. Listen to these tips
    6. Be dependable by creating connections
    7. Conclusion
  7. References
About the Authors

Dr. Michelle Scallon


Dr. John Liptak